Ordering from DJI directly is a NIGHTMARE!

FASTFJR · Dec 17, 2017

For expensive things I have things sent to my work. The rest of the time UPS and Fedex know to leave it at my front door. I also have a security camera

MPDronePilot1 · Dec 17, 2017

When I ordered my Mavic Pro fly more combo directly from DJI I experienced the same. They would not allow me to pick it up from Fed-Ex without at lease 1 attempt of delivery. Fed-Ex did leave a paper that I could sign for them to leave the package at the door on the next delivery attempt. I have a security system that will email me when a package is delivered and luckily I am only 8 minutes from my office. I zipped home to pull it inside to safety, and right back to the office................ I can’t lie, I did have to start charging the batteries and RC before returning to the office. It was too dark when I got home and had to wait until lunch the next day for the maiden flight,

wytnyt · Dec 17, 2017

MPDronePilot1 said:
When I ordered my Mavic Pro fly more combo directly from DJI I experienced the same. They would not allow me to pick it up from Fed-Ex without at lease 1 attempt of delivery. Fed-Ex did leave a paper that I could sign for them to leave the package at the door on the next delivery attempt. I have a security system that will email me when a package is delivered and luckily I am only 8 minutes from my office. I zipped home to pull it inside to safety, and right back to the office................ I can’t lie, I did have to start charging the batteries and RC before returning to the office. It was too dark when I got home and had to wait until lunch the next day for the maiden flight,

A-N-T-I-C-I-P-A-T-I-O-N
hard huh?

CornerGuy · Dec 18, 2017

I missed 2 delivery attempts of a Spark battery from DJI by Fedex. Was told couldn’t pick it up in person. Final delivery attempt I was out but got home just as driver was getting ready to drive away.

rg155 · Dec 18, 2017

Dji sent me the wrong items and won’t answer emails, displayed transaction with the bank they said they’d get on dji to fix it or refund it.

Mossiback · Dec 18, 2017

My suggestion is to order from a DJI authorized dealer as close to your location as possible. The price will be the same and you will be dealing with someone "local" if there are any problems.

rg155 · Dec 23, 2017

They also sent me a defective mavic, compass was broken when it came and it’s been sitting in Dallas for a week now on a hold with ups.

shire · Dec 27, 2017

Shipping issues aside, last year when I ordered a Spark (since sold to get the MP), I ordered direct from DJI. 3 days to check my credit card, 5 more days with nothing happening. Finally cancelled the DJI order and got it on Amazon. Same price. Here the next day.

Oz9902 · Dec 27, 2017

Edslittleworld said:
Don't ever order ANYTHING from DJI directly. It will be delivered ONLY if there is a person present at the address to sign for it in the USA. It also cannot be signed by anyone else, nor can it be delivered to a local FedEx office...as stated by the FedEx reps. It doesn't even matter the dollar value...including propellers or even a $5 OTG cable. So, if you order from DJI directly and live alone AND have to work...you'll never receive your package.

Plus, customer service is a joke. I received a call from a chinese woman and she just couldn't understand why I could not be available to sign for the package. I told her that I have to WORK like everyone else. She must think all Americans are millionaires and live a life of leisure at home.

Picked mine up at Best Buy, , 5% using Best Buy card and 25 days free mony.

hammerhead09 · Dec 27, 2017

Ordered my Alpine white MP directly from DJI - Came from China and arrived a day early (today to be exact). No issues at all.

wytnyt · Dec 27, 2017

i use amazon prime,free shipping and great return policy,i saved nearly $400 on shipping and taxes this Christmas

CornerGuy · Jan 17, 2018

Update:
I just placed a order with DJI (had no choice as price for this Spark portable charger was 50% higher everywhere else).
At checkout had new option there to Not Require Signature.
We’ll see.

CornerGuy · Jan 24, 2018

Update:
Still waiting for shipping notification. Ordered a week ago, credit card charged but still not shipped[emoji34]

Partizans · Jan 27, 2018

hammerhead09 said:
Ordered my Alpine white MP directly from DJI - Came from China and arrived a day early (today to be exact). No issues at all.

Came from China... Delivered to where? How many days/weeks after ordering?

CornerGuy · Jan 30, 2018

The Spark portable charger I ordered 13 days ago was delivered today, no signature required[emoji106]. When I placed order had the option to not require signature and it worked.
Glad we now have that option, but I’m not sure if it’s an option for all purchases.

Zdude70 · Jan 30, 2018

everything i own from DJI i got through them. i place an inconspicuous note that can only be seen by FedEx when they come to the door and tell them to leave it there on my porch. they've tucked everything they delivered away in a place where it can't be seen unless you're right there.

wowography · Jan 30, 2018

Bought lots of accessories from DJI direct. No tax and the shipping from Shenzhen China was reasonably fast with full tracking.
I use Amazon Prime mostly however, some DJI accessories are HOT and I didn’t want to risk receiving knock off’s when it comes to props and batteries.