RayOZ
Well-Known Member
For some people, they think their issue are super serious and their case must be treat with extra priority, ahead of everyone else. I’ve deal with DJI Support. No complaints about them. They replaced my Mavic which I crashed, less than 2 weeks turn around.This is funny. If I spent 1200 I expect it to be 100%. It's funny DJI hasn't figured out the customer service piece of the puzzle. They will or will be forced to one day, sadly. Giant companies are made due to customer service, that should be the forefront of their company, it will pay dividends in the long run.
If you have a $1200 drone which crashed, they will look into it as soon as possible and treat it as an urgent case. If you got a mangled spare prop, call them up and demand a replacement urgently, they’ll roll their eyes and go ‘not another one of THESE customers’, and file in the less important folder to deal with. Don’t think they don’t know how to treat customers. They just know how to prioritise cases and customers.