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Remote controller connection error

Joined
Nov 6, 2018
Messages
6
Likes
1
Loc
Australia
#1
Hi everyone,

Today while I was getting ready to fly, the camera feed on the DJI Go app froze and it displayed a message in the corner "Remote controller connection error". The RC itself seemed to still be connected to the drone and working fine. I unplugged the controller from my phone and plugged it in again, however the app still wouldn't connect. To solve the issue, powered off the RC and drone and powered them back on again. Everything seemed to be working fine for about 20 minutes, once I had finished my flight and was coming in to land I once again lost camera feed on the app and got the "Remote controller connection error" message again. I was still able to pilot the drone using VLOS and control everything normally using the RC, it was just the DJI Go app that was not working.
Unplugging and plugging my phone and even rebooting the controller didn't help, the only fix seemed to be to reboot the drone which is strange as the RC still would work fine.

Drone is a Mavic Pro Platinum purchased four days ago and phone is a Samsung S8. Drone and RC are on latest firmware, DJI Go and phone are up to date.

Any thoughts?
 

Aww@Mavic

Active Member
Joined
May 2, 2018
Messages
33
Likes
15
Age
47
#3
I would try a fresh install of the app and a new cable like Starz said.
If you did not have VLOS, would you be comfortable returning the drone with Just RC?
 
Joined
Dec 15, 2018
Messages
9
Likes
0
#4
Same thing happened to me today when my mavic pro was RTH 600m before home point video feed cut off it says controller connection error.... It was a night flight...
 
Joined
Nov 6, 2018
Messages
6
Likes
1
Loc
Australia
#5
Same thing happened to me today when my mavic pro was RTH 600m before home point video feed cut off it says controller connection error.... It was a night flight...
Yeah was definitely scary. I use an iPad connected with the bottom port and haven't had the issue since. Have flown a bit with android using the bottom port as well and haven't run into the issue again on that either.
 
Joined
Dec 15, 2018
Messages
9
Likes
0
#6
I am using a Sony xzs phone on android with a type C cable that comes with the dji package connected to the side.

What cable you use for connecting it to iPad?
 
Joined
Nov 6, 2018
Messages
6
Likes
1
Loc
Australia
#7
I am using a Sony xzs phone on android with a type C cable that comes with the dji package connected to the side.

What cable you use for connecting it to iPad?
I use the cable included with the iPad (white apple one). From what I've heard the ones DJI include which connect to the side port are dodgy and are what cause all these connection issues.
 

Rob-UK

New Member
Joined
Dec 5, 2018
Messages
2
Likes
0
Age
44
#8
I had my first flight today on my new mv2p in beginner mode! 4 minutes into flight i had the same 'remote controller error' message come up and the screen froze. I closed the app which cause the drone to RTH though i restarted the app and it reconnected with the drone before it actually landed. Using a Samsung s9+
 
Joined
Nov 6, 2018
Messages
6
Likes
1
Loc
Australia
#9
I had my first flight today on my new mv2p in beginner mode! 4 minutes into flight i had the same 'remote controller error' message come up and the screen froze. I closed the app which cause the drone to RTH though i restarted the app and it reconnected with the drone before it actually landed. Using a Samsung s9+
I haven't had the issue since using the bottom port of the controller, and not using the cables included with the drone that plug into the side port.

You could also try the Smart Controller (lol)
 
Likes: Rob-UK
Joined
Dec 5, 2018
Messages
2
Likes
0
Age
44
#10
Thank jvl10. Will give it a go. As for the smart controller, I'll wait till they have a 50% off sale! (Plus it wouldn't fit in my 'fly more' bag!)
 

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