Thanks for the information -- happy to hear you had a good experience with Care Refresh.
The DJI Care Refresh Express Experience (for me)
- Thread starter ckoerner
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- care refresh mini 2 repair shipping
Almost certainly a Mavic Mini 2. I was very pleased with the Mini, but the Mini2 will be an improvement. YouTube is full of comparisons... The portability is the best thing about them, IMO. The video and image quality (of the Mini) are plenty good for my needs, so the Mini2 will be a step up - and I'm really looking forward to the Mini2's extended range... I'll be sure to buy the Care Refresh plan again.What will you buy/replace it with?
just curious..
I am also curious, did you sell your replacement Mini mainly because it was "like new refurbished", or because you really want the Mini 2 and would have sold your original Mini anyways? How are you certain that the Mini they sent you is refurbished and not actually brand new?
I also sent my crashed Air 2S in for replacement earlier in the week, and I am really hoping they send me a brand new one and not a refurb, though obviously I will happily take the refurb if that is what I end up with.
The replacement I received looked brand new. It may have been a refurb, but if so, I couldn't tell it. I'd been wanting the Mini 2 for some time, but felt boxed in.
I didn't feel comfortable selling the old Mini because it had been thru too many crashes and was banged up some. I didn't want to sell it cheap, I'd rather keep it.
The last crash was unplanned, but when I saw the gimbal was broken, I knew I would have to send it in and get a replacement. That meant I could now sell it (the new/refurb Mini) with a clear conscience, even to a family member. I would not have sold the old Mini to anyone, but I happily sold the new/refurb with no apologies.
Ah this makes sense. Thanks for the clarification. I am looking forward to getting my replacement and glad to hear they really are “like new”.
This isn't about a Mavic but it is my experience with DJI's service.
I bought an Inspire 1 that is upgraded (mostly to v 2.0 Pro). It came with a broken X5 Camera/Gimbal. The price for a used/certified from a dealer with an excellent reputation was a $970 Canadian, plus taxes, shipping included. The previous owner had started to take it apart to repair it. I paid nearly $300 for a part for the Yaw motor, but a ribbon cable had been ripped out (apparently when the previous owner took it apart). There was no way to repair it without getting a whole new motor and those are not available as a separate part. Also, there's a small magnetic nut that needs to be marked because it needs to be re-attached in exactly the same position so that the gimbal can initialize itself and point in the right direction. PO had removed it without any marking and tossed it in a little baggie with all the other small parts.
I realized, as I started to move into the repair, that it wasn't going to be possible for me to complete.
I emailed DJI service. They set up a ticket for me and sent me a pre-paid shipping label. They said they would receive the gimbal, check if it was under warrantee, give me a repair estimate if it wasn't and pay to ship it back to me if I declined the estimate. So, since there was nothing to lose, I packed up the parts and sent them off. About a week later (I forget the exact dates, but it was reasonably quick), I got an email saying it had arrived in San Cerrito, CA. Later that day, I got another email saying that the technicians would be inspecting it shortly. Next day, another email - the technicians said that it was not a warrantee item, listed the parts that needed to be replaced and quoted $278 (US) as the cost off repair.
Of course I paid. Next day, another email, letting me know that they were sending a replacement and including the tracking number. About a week later I received a box with a LOT of bubble wrap and what looks like a brand new gimbal/camera. It even had a 8GB microSD card in it.
I just wish I had contacted DJI earlier! I would have saved $300, and I would have had the camera/gimbal more than 6 months ago.
I now have two X5 gimbals - remember the $970 one? Yeah I bought it. What next? Well, I just sent off an X3 from a wreck I bought - looks like I'll have two of those. Future plans are to convert one of the X3s to infrared (it just needs a different lens), and one of the X5s to full-spectrum and get some filters. I'll need to find a micro 4/3 lens that lets UV through.
I'm getting ready to put the wrecked Inspire 1 back together - I have all the parts, let's hope I have the skills.
Anyway - with or without Refresh - if you crash, get in touch with DJI. Repairs (or replacements) may be a lot less than you'd expect.
I bought an Inspire 1 that is upgraded (mostly to v 2.0 Pro). It came with a broken X5 Camera/Gimbal. The price for a used/certified from a dealer with an excellent reputation was a $970 Canadian, plus taxes, shipping included. The previous owner had started to take it apart to repair it. I paid nearly $300 for a part for the Yaw motor, but a ribbon cable had been ripped out (apparently when the previous owner took it apart). There was no way to repair it without getting a whole new motor and those are not available as a separate part. Also, there's a small magnetic nut that needs to be marked because it needs to be re-attached in exactly the same position so that the gimbal can initialize itself and point in the right direction. PO had removed it without any marking and tossed it in a little baggie with all the other small parts.
I realized, as I started to move into the repair, that it wasn't going to be possible for me to complete.
I emailed DJI service. They set up a ticket for me and sent me a pre-paid shipping label. They said they would receive the gimbal, check if it was under warrantee, give me a repair estimate if it wasn't and pay to ship it back to me if I declined the estimate. So, since there was nothing to lose, I packed up the parts and sent them off. About a week later (I forget the exact dates, but it was reasonably quick), I got an email saying it had arrived in San Cerrito, CA. Later that day, I got another email saying that the technicians would be inspecting it shortly. Next day, another email - the technicians said that it was not a warrantee item, listed the parts that needed to be replaced and quoted $278 (US) as the cost off repair.
Of course I paid. Next day, another email, letting me know that they were sending a replacement and including the tracking number. About a week later I received a box with a LOT of bubble wrap and what looks like a brand new gimbal/camera. It even had a 8GB microSD card in it.
I just wish I had contacted DJI earlier! I would have saved $300, and I would have had the camera/gimbal more than 6 months ago.
I now have two X5 gimbals - remember the $970 one? Yeah I bought it. What next? Well, I just sent off an X3 from a wreck I bought - looks like I'll have two of those. Future plans are to convert one of the X3s to infrared (it just needs a different lens), and one of the X5s to full-spectrum and get some filters. I'll need to find a micro 4/3 lens that lets UV through.
I'm getting ready to put the wrecked Inspire 1 back together - I have all the parts, let's hope I have the skills.
Anyway - with or without Refresh - if you crash, get in touch with DJI. Repairs (or replacements) may be a lot less than you'd expect.
Grazuncle
Well-Known Member
I'm glad you tried it out.. you get some surprises occasionally.This isn't about a Mavic but it is my experience with DJI's service.
I bought an Inspire 1 that is upgraded (mostly to v 2.0 Pro). It came with a broken X5 Camera/Gimbal. The price for a used/certified from a dealer with an excellent reputation was a $970 Canadian, plus taxes, shipping included. The previous owner had started to take it apart to repair it. I paid nearly $300 for a part for the Yaw motor, but a ribbon cable had been ripped out (apparently when the previous owner took it apart). There was no way to repair it without getting a whole new motor and those are not available as a separate part. Also, there's a small magnetic nut that needs to be marked because it needs to be re-attached in exactly the same position so that the gimbal can initialize itself and point in the right direction. PO had removed it without any marking and tossed it in a little baggie with all the other small parts.
I realized, as I started to move into the repair, that it wasn't going to be possible for me to complete.
I emailed DJI service. They set up a ticket for me and sent me a pre-paid shipping label. They said they would receive the gimbal, check if it was under warrantee, give me a repair estimate if it wasn't and pay to ship it back to me if I declined the estimate. So, since there was nothing to lose, I packed up the parts and sent them off. About a week later (I forget the exact dates, but it was reasonably quick), I got an email saying it had arrived in San Cerrito, CA. Later that day, I got another email saying that the technicians would be inspecting it shortly. Next day, another email - the technicians said that it was not a warrantee item, listed the parts that needed to be replaced and quoted $278 (US) as the cost off repair.
Of course I paid. Next day, another email, letting me know that they were sending a replacement and including the tracking number. About a week later I received a box with a LOT of bubble wrap and what looks like a brand new gimbal/camera. It even had a 8GB microSD card in it.
I just wish I had contacted DJI earlier! I would have saved $300, and I would have had the camera/gimbal more than 6 months ago.
I now have two X5 gimbals - remember the $970 one? Yeah I bought it. What next? Well, I just sent off an X3 from a wreck I bought - looks like I'll have two of those. Future plans are to convert one of the X3s to infrared (it just needs a different lens), and one of the X5s to full-spectrum and get some filters. I'll need to find a micro 4/3 lens that lets UV through.
I'm getting ready to put the wrecked Inspire 1 back together - I have all the parts, let's hope I have the skills.
Anyway - with or without Refresh - if you crash, get in touch with DJI. Repairs (or replacements) may be a lot less than you'd expect.
years ago when i was a budding photographer i saved up the pennies for a wide aperture zoom lens.. took a long time.
Less than a week later i had the camera on a tripod.. went a few steps to the subject i was going to take a photo of and a gust of wind took the whole thing over... Lend smashed on the mount and some bits on the floor. I just stood there stunned. After coming round i packed up the whole thing and went home... My thinking was, it is going to cost the price of the lens just to get it put back together. After a few days I thought.. I'll send it back for an estimate.
The estimate for whole thing including return postage was a fraction of my best guess.. They asked.. 'Shall we proceed?'
Less than a week later it was as if nothing had happened.
I had a very recent and very successful experience after flying my Mavic Air 2 into a sand dune at Moss Landing, California. A seagull decided my drone was a rival bird of some sort and started attacking it out over the water. My drone was about 100 yards out over the surf so I decided to put it in sports mode to get back over dry land as quickly as possible. I misjudged how long it takes to stop a drone going full blast. There was a big dune behind me. I shipped the body, gimbal and propellers back to Grapevine Texas, and in two weeks had a new-looking replacement. Still haven't flown it. Very simple with the Care Refresh. They even sent back the SD card I left in the drone along with the ND filter I'd also forgot to remove.
Dave
