Crystalsky Monitor Overheat Warning

cvanhoose · Jan 19, 2018

Anthony Viscomi said:
Please note that not everyone is having the overheating issue.

Yes I am having this issue also with the latest updates. Been waiting for a fix, with no response from DJI. It happen when the ambient temp is 78degrees F or above.

Anthony Viscomi · Jan 19, 2018

cvanhoose said:
Yes I am having this issue also with the latest updates. Been waiting for a fix, with no response from DJI. It happen when the ambient temp is 78degrees F or above.

I posted the below on another thread:

Okay, I just took temp readings using my IR on my CS UB. I ran the UB at full brightness while having the DJI Go app running and web browser running in the background. My test ran for 40 minutes at room temp (72 F). The warmest reading I got was 115 F where the HDMI & USB ports are located.

cvanhoose · Jan 19, 2018

My test was on the 5.5 CS. I do not get the notification if the ambient temp is below 78F

Anthony Viscomi · Jan 19, 2018

cvanhoose said:
I do not get the notification if the ambient temp is below 78F

Peculiar...almost like there's some sort of sensor that's triggering the notification at 78F

cvanhoose · Jan 19, 2018

Anthony Viscomi said:
Peculiar...almost like there's some sort of sensor that's triggering the notification at 78F

It is most likely an internal sensor. If it is ok at 72F ambient temp then the trigger is prob 120F internal. [emoji106]

helmut · Jan 25, 2018

Any news about the overheating problem? Yesterday the message appear again. It is about 30º Celsius here in Thailand. It should be no problem.

helmut · Jan 26, 2018

I just found a CrystalSky_Release_Notes_EN_12.14. It is from December 14, 2017.
The CS Firmware V02.04.06.00 supposed to fix this problem.
Will test on weekend?

csevengo · Jan 26, 2018

Im running V02.04.06.00 with no problems. All seems fine with my display.

lannes · Jan 26, 2018

helmut said:
I just found a CrystalSky_Release_Notes_EN_12.14. It is from December 14, 2017.
The CS Firmware V02.04.06.00 supposed to fix this problem.
Will test on weekend?
View attachment 29575

Actually this version causes the overheating, a number of us on this release are reporting our CS's to be running much hotter, I would not upgrade if I were you

Pixar · Jan 26, 2018

Cyberpower678 said:
Litchi will eventually have a CrystalSky version of it ready, but it will be a while.

They told me NO they won't . \

lannes · Jan 26, 2018

Pixar said:
They told me NO they won't . \

I guess you could side load v 4.0.2 then

Ozman · Jan 26, 2018

I used my 5.5 today in 37degree Celsius heat (99 Fahrenheit) and worked brilliantly. Had it since Christmas and not a single problem. So must be a bad batch out there.

Cyberpower678 · Jan 26, 2018

Pixar said:
They told me NO they won't . \

And they told me they will but it will take time.

helmut · Jan 26, 2018

lannes said:
Actually this version causes the overheating, a number of us on this release are reporting our CS's to be running much hotter, I would not upgrade if I were you

Unfortunately, that's the version I have.
How to downgrade?

lannes · Jan 26, 2018

helmut said:
Unfortunately, that's the version I have.
How to downgrade?

It's not actually the firmware but the DJI Go4 v 4.1.18 that comes with it that is the problem, I've been using litchi instead

lannes · Jan 26, 2018

Cyberpower678 said:
And they told me they will but it will take time.

If the CS can't support google play store, why would Litchi even develop a version for the CS , no one would be able to purchase it.

Until DJI implement the google apps store completely, which they never will, no app developer will build anything specific for the CS.

Litchi would not waste anytime on supporting the tiny CS user base, when there is no economics behind it.

So most probably, you'll be waiting in vain for Litchi to do something

Cyberpower678 · Jan 26, 2018

lannes said:
If the CS can't support google play store, why would Litchi even develop a version for the CS , no one would be able to purchase it.

Until DJI implement the google apps store completely, which they never will, no app developer will build anything specific for the CS.

Litchi would not waste anytime on supporting the tiny CS user base, when there is no economics behind it.

So most probably, you'll be waiting in vain for Litchi to do something

Doesn't matter. What they told me is that they will be working on one. It's a license based app.

THE WOMBLE · Jan 27, 2018

My 3 month old CrystalSky 5.5 started getting 'warm' and I could not hear the fan. Sent it back and they replaced the fan free of charge. All seems to be working OK now

SteveNunez · Jan 29, 2018

My CS 5.5 is new- purchased 2 days ago and it too is overheating- what is the deal with these things?
It gets warm after only 8 minutes or so and I'm getting the "overheating' message- any workarounds yet??

Juslex · Jan 29, 2018

SteveNunez said:
My CS 5.5 is new- purchased 2 days ago and it too is overheating- what is the deal with these things?
It gets warm after only 8 minutes or so and I'm getting the "overheating' message- any workarounds yet??

do a factory reset and check if it has improved. From what you can learn here in the forum, this message appears after the last system update. But doing a factory reset the installation gets clean and that message disappears.