- Joined
- Mar 8, 2017
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- 34
I sent my drone in to be repaired on April 2nd. On April 17th when I was in the last phase of the repair process I asked that they mail it to a different address which they confirmed both over the phone and via email. By April 19th I went an email asking for the status. On April 21st i got an automatically generated email saying the mavic would be shipped with in 3 business days to the original address and not the one I updated. As of today April 28th I contacted customer service and learned that it STILL had not been shipped and would shipped within 3 business days. It will be over a month by the time I receive the repaired unit from DJI. They have not responded to the a single email through the entire process. These guys are ridiculous. I am considering disputing the original charge at this point.
Has anyone had a similar experience or have any suggestions?
Has anyone had a similar experience or have any suggestions?