I like a lot of what you have to say, but I have to respectfully disagree with this. The first time I looked at the
M3 page, which is also the first google result if you search for the drone, took me to a single page that can be easily read in 2-3 minutes. The superscript numbers were not hard to see, and the bottom of the page very clearly contains the relevant footnotes, which takes an additional 30 seconds or so to read. Further to this, you don't have to visit a secondary page to see the footnotes, nor do you have to expand anything to view the footnotes, which are common tactics elsewhere. Nothing is actively hidden from you, and I don't know of any other company that would instead have those footnotes front and center in huge bold letters or whatever. There is nothing special about my eyesight or reading ability whatsoever, and I had no problem finding the footnotes the very first time I visited the
M3 website.
If you made an assumption based on prior drone purchases that certain features would be available at launch, I think that is a fair comment, but then I also think it's fair for DJI to make a similar assumption that a customer will read what they have to say about the product before purchasing it, which is arguably the most basic form of product research.
If someone is spending $3,000+ and can't even be bothered to visit a webpage or do a few minutes of reading, I think that comes with a certain level of buyer risk. Furthermore, if there were features
so important to someone that they would be deal-breakers if they didn't have them, why on earth would you not take a few minutes to verify that prior to purchasing? You could ask on forums, you could ask DJI, or you could read the webpage - whatever it took to be absolutely sure. Spending that kind of money on a whim or based purely on assumptions and then blaming DJI for one's own willful lack of due diligence doesn't make any sense to me. If you think DJI's FAQ or other information is unclear, confusing or misleading, why not get clarity before purchasing? There isn't a company out there that is going to advertise the least desirable aspects of their products front & center, and footnotes are an extremely common way of addressing limitations or caveats across virtually all industries.
Even if you learn this after the fact, you are welcome to cancel the order or return the product. I am even more surprised by the people who proceed to actually use the drone and compromise their ability of a refund before taking a few minutes to verify something that is such an important feature that it is a deal breaker for them. I certainly understand the concept of buyer's remorse, but at some point the customer needs to accept some responsibility. I have never bought anything in my life to serve a specific purpose without first verifying that the product can actually do what I want it to do.
Finally, nobody is harmed by this. Nobody is forcing anyone to buy the product. It's clear there are many people who already own the
M3 and are thrilled with it's launch-day capabilities. If DJI chose to release the product in January or later, these people would not be enjoying their
M3's right now and that wouldn't benefit either party. If you want the drone early, great, you can have it with some caveats. If you don't want to bother with it until all features are operational, great, buy it later, but then don't complain that some people got it before you did (of course I don't mean "you" specifically). There is literally no downside to what DJI is doing as it objectively satisfies the largest number of customers while simultaneously maximizing their sales. If the drone was purchased through any normal retail channel, anyone who is disappointed can return it - again, no harm done.
Also, DJI is probably trying to get as many sales in before year-end as they can for their financials as well as capitalize on the Christmas season, which isn't unusual. That very likely played a role in when they chose to release the product. I know my opinion may be an unpopular one but I think the vast majority of disappointment could have been completely avoided with an extremely basic level of due diligence which I don't think is an unreasonable expectation of the customer given the price point of these drones.