I hate to read stories like this. It sounds like something that would happen to me. I now own 5 DJI Drones and an OSMO Pocket. They Rock. But, there are times I see that I have simply lost all control to a swirling storm of facts that result in a REFRESH claim. Currently, working on a little film documenting what I know "I could NEVER do again (or if I tried)" event that claimed my MINI (RIP 4:19:2020). Launched from an upper floor in a building. Completed several launch and lands without issue. Well, this time approach was good until a slight drift caused a collision with a glass door. I did not panic as I figured it was three feet up and liekly going to cost me a new propeller or two. However, hit glass...slid down tro the ground where ut met some newly installed ikea tiles (plastic) - slid straight towards ledge, missing every plant in its way - sliding right UNDER the gap of the railing.,..and FINALLY silently plummeted 20+ floors landing on a concrete sidewalk. I would have thought I would come upon pure carnage on the sidewalk. But, considering the fall...I was shocked. Still a claim, but that lil'one is TOUGH.
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