Okay, this must be what I'm missing in the "DJI customer service sucks" discussion. You all are taking about tech support! Every time I'm thinking actual customer service. They may have horrible tech support. I haven't called them for that... The manuals and YouTube have taken care of those kinds of questions for me. I've called them for repairs, sales, returns, etc and have always gotten a swift answer.
This isn't a contest but before I bought my Karma. There was confusion whether it used both glonass and standard gps. So I called GoPro. Over an hour of hold times and several calls later, I was told that it did have both. If course I later learned that was a lie.