Hope you don't expect much service. Ordered directly from DJI store.
Support for RMA:
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20 Oct, 10:02 CST
Good day.
I need to return my 3 orders for a refund. I do not which to trouble shoot with support. I'd only like a refund.
0018985025045
0019818850280
0018881743900
Thank you for your prompt service.
V/r
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DJI:
Dear Lorne,
Thank you for contacting DJI Customer Support.
We understand that you want return the order numbers listed in your email. May we know the reason for the return? By any chance, do you have any relatives, friends or know someone that might be interested in purchasing the item you want to return?
We hope to hear from you soon.
If you have any other questions, please let us know.
Regards,
Carol
DJI Customer Support,
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Me:
It will not connect reliably to both my android devices. The gimbal spins wildly in flight. When connected finally to my android device all three flights the phone app DJI GO crashes and exits in the middle of my flight.
Please send me an RAN to return it all 3 orders. I so not want to trouble shoot with you. I want to refund all 3 orders today please. My orders are
0018985025045
0019818850280
0018881743900
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DJI:
Dear Lorne,
Thank you for contacting DJI Customer Support.
I'm afraid that you have reached the Presales team. I will forward your concern to the right department for further assistance.
Hi Aftersales, please assist the customer.
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DJI:
Dear Lorne,
Your concern has been brought to our attention.
We understand that you have an issue all with your Mavic Pro and would like to refund the product alongside the additional accessories you bought for it, assured that we will do our best to provide assistance.
In order for us to process your refund, kindly provide the following information:
First and Last Name:
Shipping Address (no PO box):
Phone number:
Name of DJI Product:
Purchase date of product:
Dealer name or DJI Order Number:
Brief Description of the issue:
Proof of purchase:
Proof of delivery:
We will await your response.
------------------------------------
Me:
Everything you requested is already in your database under my order that I have provided. I know you can look at my orders. If you pulled up my order by the numbers I provided you, you will find everything you have asked for: Name, address, phone, DJI product, dealer name and order number, proof of purchase, your shipping information, and proof of delivery.
Again, here is the order numbers that you can pull up and see every single item you have asked for:
0018881743900
0019818850280
0018985025045
Those are your DJI Store order numbers that contain all the information you have requested right on your website at
https://store.dji.com/
However, to not delay the return, I will copy and paste the information for all 3 orders for you to expedite the return of my payment for the 3 orders.
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1st Order number: 0018881743900 from the DJI Store website where I ordered it from you.
First and Last Name: xxx
Shipping Address (no PO box): xxx
Phone number:
xxx
Name of DJI Product: Mavic Pro Platinum, PGYTECH-Mavic Pro Control Stick Protector
Purchase date of product: 2017-09-04 18:19:47
Dealer name or DJI Order Number: DJI Store and DJI order number 0018881743900
Brief Description of the issue: Gimbal spins wildly, and will not connect to my two different android devices. Android application crashes.
Proof of purchase: You have to review my order number to verify I paid: Order number 0018881743900 It is listed on your website. Your website under my order says: Payment status: Pay Confirmed. Payment Method: Online Payment. Total: USD $1,180.00
Proof of delivery: you have to review my order number to verify I received it. It is logged on your website that I received it. The FEDEX tracking number you Provided me to verify it was shipped and delivered is:
xxxx. According to the tracking number by you and FEDEX, it was delivered 10/18/2017 at 5:39pm.
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2nd Order number: 0019818850280 from the DJI Store website where I ordered it from you.
First and Last Name: xxxx
Shipping Address (no PO box): xxx
Phone number:
xxx
Name of DJI Product: Mavic Intelligent Flight Battery (Platinum), PGYTECH Mavic Lens Hood.
Purchase date of product: 2017-09-27 13:50:53
Dealer name or DJI Order Number: DJI Store and DJI order number 0019818850280.
Brief Description of the issue: Gimbal spins wildly, and will not connect to my two different android devices. Android application crashes. The battery is not needed due to returning the MAVIC Pro for refund.
Proof of purchase: You have to review my order number to verify I paid: Order number 0018881743900. It is listed on your website. Your website under my order says: Payment status: Pay Confirmed. Payment Method: Online Payment. Total: USD $142.50.
Proof of delivery: you have to review my order number to verify I received it. It is logged on your website that I received it. According to the tracking number by you and FEDEX, it was delivered 10/13/2017 at 5:40pm. The FEDEX tracking number 171033971194666.
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3rd Order number: 0018985025045 from the DJI Store website where I ordered it from you.
First and Last Name: xxx
Shipping Address (no PO box): xxx
Phone number: xxx
Name of DJI Product: Mavic Low-Noise Quick-release Propellers (Golden)
Purchase date of product: 2017-09-29 06:22:08
Dealer name or DJI Order Number: DJI Store and DJI order number 0018985025045
Brief Description of the issue: Gimbal spins wildly, and will not connect to my two different android devices. Android application crashes. The extra propellers are not needed due to returning the MAVIC Pro for refund.
Proof of purchase: You have to review my order number to verify I paid: Order number 0018985025045. It is listed on your website. Your website under my order says: Payment status: Pay Confirmed. Payment Method: Online Payment. Total: USD $50.00.
Proof of delivery: you have to review my order number to verify I received it. It is logged on your website that I received it. The FEDEX tracking number you Provided me to verify it was shipped and delivered is:
171033971221607
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DJI:
Dear Lorne,
Thank you for contacting DJI Support.
We appreciate your cooperation in providing the required information. But to ensure that your refund will be processed without any problems we would like to request you to provide a copy of the screenshot or photo of the proof of payment and the proof of delivery. This items are important as our refund team would like proper documentation.
We will await your response.
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DAM DJI, this is pitiful.