My Mavic decided to do a RTH crashed into a branch and consequently the concrete damaging it considerably. Mavic was 15m from controller and DJI confirmed it did a RTH because it lost contact with the controller. They are saying it was my fault as below:
Non warranty per data analysis; RTH crash FLY019 1. Unit took off with normal GPS signal, unit was responsive. 2. At t=320s, Unit initiated RTH due to lost signal of RC. 3. At t=328s, unit clipped tree as it tried to gain altitude to go into its set RTH height. Force impact date:5/30/2017 Force impact GPS location:10°44'14.9"N 61°36'48.6"W Conclusion: User was not familiar with RTH logic. Hazardous flight environment. No unit malfunction found. [Non warranty Repair]
How can they say "user was unfamiliar with RTH logic"???? I am very familiar with RTH logic and it would not have happened if the Mavic did not lose its connection with the controller at 45ft/10m distance!!!!!!!!
This is B.S. and they will not now respond to my emails at customer support. So they have my Mavic and are demanding I pay to have it fixed. Absolutely shocking customer support, I am disgusted.
DJI - if you are watching - case number is CAS-691301-W5R2L1 - do the right thing and at least follow up
Non warranty per data analysis; RTH crash FLY019 1. Unit took off with normal GPS signal, unit was responsive. 2. At t=320s, Unit initiated RTH due to lost signal of RC. 3. At t=328s, unit clipped tree as it tried to gain altitude to go into its set RTH height. Force impact date:5/30/2017 Force impact GPS location:10°44'14.9"N 61°36'48.6"W Conclusion: User was not familiar with RTH logic. Hazardous flight environment. No unit malfunction found. [Non warranty Repair]
How can they say "user was unfamiliar with RTH logic"???? I am very familiar with RTH logic and it would not have happened if the Mavic did not lose its connection with the controller at 45ft/10m distance!!!!!!!!
This is B.S. and they will not now respond to my emails at customer support. So they have my Mavic and are demanding I pay to have it fixed. Absolutely shocking customer support, I am disgusted.
DJI - if you are watching - case number is CAS-691301-W5R2L1 - do the right thing and at least follow up