- Joined
- Mar 27, 2017
- Messages
- 9
- Reactions
- 1
- Age
- 54
Got a Mavic in February and really liked it. Then I got a vision sensor problem about 4 months after getting it. DJI told me to format SD card and update firmware. That worked, so all good. 2 weeks later got same thing so I repeated the procedure and and nothing worked. Tried recalibrating using DJI assistant 2 it's pretty clear the right sensor doesn't work. Faults say to arrange for service, so contacted DJI and they sent a shipping label, all good so far, except it was good going across the country, so there's a week then another 4 days to diagnose and then I get a bill for $75 because they are going to use DJI refresh to replaced it because it wasn't a manufacturing defect!!!!! Now waiting 3 days to consider if being in the warranty period means anything to this company!! What could I possibly do to break a vision sensor that it would be my fault???
I'll let you know what happens but at this point I won't buy another DJI product or recommend. Guess it's GoPro next time. To bad service ruins what should be a great product. Spent over 1500 on drone and accessories and it lasts 5 months. NOT COOL! I live in Michigan so summers are short and the Mavic is spending most of the time in California. Worst service ever!
I'll let you know what happens but at this point I won't buy another DJI product or recommend. Guess it's GoPro next time. To bad service ruins what should be a great product. Spent over 1500 on drone and accessories and it lasts 5 months. NOT COOL! I live in Michigan so summers are short and the Mavic is spending most of the time in California. Worst service ever!