Hi all,
I have a Mavic Air 2 with less than 3 hours flight time that developed a stress crack from the inside near where the battery release catch sits. The drone has had NO collisions or rough landings and was flying on a hot summer day and landed with this stress crack. (i inspect before and after every flight and caught it post flight while wiping it down.
I contacted customer support and they told me to not fly and return the item and they would replace the trim ring as that is all that was wrong with my drone. There were NO flight ISSUES with the drone. NONE !
Upon receipt DJI gave me an estimate for repair of $ 81.00 claiming that the upper trim ring had to be replaced, and they even managed to find a new problem with a lower arm module that somehow had to be replaced.. See pic's
Here are closeups of their images
As you can see, the crack has now cracked even more after their careful inspection process has completed. It was clearly visible in the photo originally shown earlier that the crack was from the inside. now you can really tell can you.
Here is the leg pic shown above they they claim is damaged
As luck would have it I simply fail to see whats wrong here, looks fine to me and there was no issue with the drones flight or any other irregularity that would point them to look here. What am I looking at here anyways ? Is there something wrong with the tight tolerance here ??? I'm stumped !!
So you know I took a pile of pic's b4 I sent it out and here it is for comparison.. My original pic of that leg
Cant really see any issue here when it left for repair of the upper trim ring ..
So, for the love of all things holy, how can this happen after only 3 hours of flight, and for an 800.00 drone that is not even 60 days old (no I dont have DJI care) . How can DJI want to charge me to repair an obvious defect (no the batteries were not swollen in any way and had about 5 charges in aggregate on them)
So the tab is $ 81.00 to get my drone back from them. I have Appealed the charges (see below)
(Hi, I need some help. .
This drone has less than 3 hours of flight time, was NEVER involved in any type of collision or crash and simply cracked in flight
on a hot summer day while filming right where the battery push button release sits against the side. I fail to see any damage on the rear arm module on the right side, and I am being charged a
service fee to fix what is obviously not damaged with the rear arm module. I don't understand what the computer image pic is all about either. I simply returned it as requested by the tech to fix
the problem which was that the drone cracked up around the battery latch. I have not posted this yet on all of the drone forums, but many others are seeing the exact same issue as the battery has not swollen at all,
it is simply defective and needs to be replaced. This drone cost a fair amount of money and I should not be experiencing this kind of issue right out of the box.
The drone has no issues flying and nothing other than the upper module cover should be replaced as that is ALL THAT IS WRONG !
I was told this upper cover would be replaced for free by the orginal tech I spoke with. I simply don't understand how you have created additional issues to justify charging for repair of an obviously defective upper cover module
which did h=not hold up against the battery latch pressure in all likelihood.
Please reconsider this estimate and illuminate me as to how this turned into a pay repair.
Thank you)
Now we wait to see what happens.. Can someone from DJI fix this for me.. ? Anyone else seeing this issue ?
And finally, why is the repair amount the exact same cost as a DJI care replacement drone ?
None of this seems right for a premier brand not to acknowledge a defect and make it right .
Anyhow.. that's my thoughts..
Anyone else have this kind of issue dealing the DJI ???
Thanks for any help you can provide
P
I have a Mavic Air 2 with less than 3 hours flight time that developed a stress crack from the inside near where the battery release catch sits. The drone has had NO collisions or rough landings and was flying on a hot summer day and landed with this stress crack. (i inspect before and after every flight and caught it post flight while wiping it down.
I contacted customer support and they told me to not fly and return the item and they would replace the trim ring as that is all that was wrong with my drone. There were NO flight ISSUES with the drone. NONE !
Upon receipt DJI gave me an estimate for repair of $ 81.00 claiming that the upper trim ring had to be replaced, and they even managed to find a new problem with a lower arm module that somehow had to be replaced.. See pic's
Here are closeups of their images
As you can see, the crack has now cracked even more after their careful inspection process has completed. It was clearly visible in the photo originally shown earlier that the crack was from the inside. now you can really tell can you.
Here is the leg pic shown above they they claim is damaged
As luck would have it I simply fail to see whats wrong here, looks fine to me and there was no issue with the drones flight or any other irregularity that would point them to look here. What am I looking at here anyways ? Is there something wrong with the tight tolerance here ??? I'm stumped !!
So you know I took a pile of pic's b4 I sent it out and here it is for comparison.. My original pic of that leg
Cant really see any issue here when it left for repair of the upper trim ring ..
So, for the love of all things holy, how can this happen after only 3 hours of flight, and for an 800.00 drone that is not even 60 days old (no I dont have DJI care) . How can DJI want to charge me to repair an obvious defect (no the batteries were not swollen in any way and had about 5 charges in aggregate on them)
So the tab is $ 81.00 to get my drone back from them. I have Appealed the charges (see below)
(Hi, I need some help. .
This drone has less than 3 hours of flight time, was NEVER involved in any type of collision or crash and simply cracked in flight
on a hot summer day while filming right where the battery push button release sits against the side. I fail to see any damage on the rear arm module on the right side, and I am being charged a
service fee to fix what is obviously not damaged with the rear arm module. I don't understand what the computer image pic is all about either. I simply returned it as requested by the tech to fix
the problem which was that the drone cracked up around the battery latch. I have not posted this yet on all of the drone forums, but many others are seeing the exact same issue as the battery has not swollen at all,
it is simply defective and needs to be replaced. This drone cost a fair amount of money and I should not be experiencing this kind of issue right out of the box.
The drone has no issues flying and nothing other than the upper module cover should be replaced as that is ALL THAT IS WRONG !
I was told this upper cover would be replaced for free by the orginal tech I spoke with. I simply don't understand how you have created additional issues to justify charging for repair of an obviously defective upper cover module
which did h=not hold up against the battery latch pressure in all likelihood.
Please reconsider this estimate and illuminate me as to how this turned into a pay repair.
Thank you)
Now we wait to see what happens.. Can someone from DJI fix this for me.. ? Anyone else seeing this issue ?
And finally, why is the repair amount the exact same cost as a DJI care replacement drone ?
None of this seems right for a premier brand not to acknowledge a defect and make it right .
Anyhow.. that's my thoughts..
Anyone else have this kind of issue dealing the DJI ???
Thanks for any help you can provide
P
