DJI Flight Log Viewer - PhantomHelp.com
Will see if i can fish it out tommorow morning.
Any suggestions?
Will see if i can fish it out tommorow morning.
Any suggestions?
thanks for tips! Go Pro for sure!.. hopefully i can find some kayakers / fishermen willing to lend a hand.
TrayBoz
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lisadoc
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What did you have your loss of signal setting at? Land the aircraft? Default is RTH.
yes i saw that. very concerning. have already started a repair case, I wish i didn't have to go through the hassle of retrieving it. i will call DJI support tomorrow. Any tips on what to say to maybe get them to give me a free replacement and avoid me possibly drowning?Hey tehvishal, did you see all those warnings at the bottom of that page you linked in the OP?
Some serious problems happening there. hehe
GPS Position no-match at 4:44
Speed Errors
Compass Errors
Wondering if the ferry have a radar or other radio communication which could have interfered with the Mavic... Could explain the crash.
still waiting for DJI to get back to me. They sent me an e-mail a few days after i submitted the case asking for the whole FlightRecords folder and any Video Cache saved from the date of incident. I did not have any video recordings (i sent them a screenshot of my videocache folder, hopefully they take my word for it). It has been 7 days (sept 6th - WED) since opening the case, they requested the Flight Records folder and Video Cache on Sept 8th (Friday) or two days after opening the case.
Side Note: My grandparents were with me the time of incident. My grandfather was the one who said "Its Gone".
I did not believe him, but he was correct. THERE WAS NOTHING I COULD DO TO CONTROL THE DRONE. IT LOOKED TO BE FALLING SIDEWAYS. Very Frightening, but I did not lose my cool or freak out. I was just in shock? Why?
After all the previous flights and how rock hard stable the thing was, what went wrong this time?
I thought to myself, "Well, that was fun while it lasted (~12 flights (20 recordings), there goes $1k (no way in hell I can justify, "Well, At least I got my moneys worth? ($50-100 per flight??"), Better start controlling expenses so I can purchase another one."
Was over the whole, WTF just happened / Initial SHOCK , within 20 seconds. (about 10 seconds of LOSS OF CONTROL / FALLING, then SPLASH DOWN, then realization of what just took place.0
Cant do anything about the past, cant rewind 2 seconds, 30 seconds, 5 minutes so no point in worrying / crying / fretting over that stuff.
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Haah! Thanks for the medicine. I needed a good laugh.
I WISH! (sorry for the kanye CAPS)
1. The aircraft was piloted under P-GPS mode, and responded to the pilot’s control well;
2. T=04:43, H=26m, D=237.2m,the icident happened when the aircraft was flying forward and falling. Before the aircraft crashed the obstacle, the pilot pushed the pitch stick forward fully and pulled down 67% throttle stick.
According to the analysis, the incident was not caused by any product malfunction factors. As such, we could not provide warranty service.
********
2. T=04:43, H=26m, D=237.2m,the icident happened when the aircraft was flying forward and falling. Before the aircraft crashed the obstacle, the pilot pushed the pitch stick forward fully and pulled down 67% throttle stick.
According to the analysis, the incident was not caused by any product malfunction factors. As such, we could not provide warranty service.
********
Average Altitude while hovering: 85.39 ft
Col C: Altitude (ft). Red = <85.39, Green > 85.39.
Col K: Change in RC Elevator from Baseline.
Red = down, Green = No Input or up.
DJI Support response:"2. T=04:43, H=26m, D=237.2m,the icident happened when the aircraft was flying forward and falling. Before the aircraft crashed the obstacle, the pilot pushed the pitch stick forward fully and pulled down 67% throttle stick."
What does that have to do with the thing falling out the sky? The mavic was falling out of the sky, The inputs I made, AFTER the serious drop in altitude were to try to recover altitude, and did not affect the movement of the drone at all.
Attatched below is the 3 images DJI sent back in the support email .
Here is the excel file: Dropbox - dronecrashdata.xlsx
(image attatched)
Also on Airdata website, you can see the compass showing the errors. I have attached the image below:
Col C: Altitude (ft). Red = <85.39, Green > 85.39.
Col K: Change in RC Elevator from Baseline.
Red = down, Green = No Input or up.
DJI Support response:"2. T=04:43, H=26m, D=237.2m,the icident happened when the aircraft was flying forward and falling. Before the aircraft crashed the obstacle, the pilot pushed the pitch stick forward fully and pulled down 67% throttle stick."
What does that have to do with the thing falling out the sky? The mavic was falling out of the sky, The inputs I made, AFTER the serious drop in altitude were to try to recover altitude, and did not affect the movement of the drone at all.
Attatched below is the 3 images DJI sent back in the support email .
Here is the excel file: Dropbox - dronecrashdata.xlsx
(image attatched)
Also on Airdata website, you can see the compass showing the errors. I have attached the image below:
Attachments
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I just got my response from dji and what a joke.
___________
Thanks for your patience.
For your claimed case CASxxxxx, we have already finished the analysis, and the result is as follows:
1. The worked at GPS mode;
2. T=00-09, h=4m, pilot pushed pitch stick forward, and the aircraft flew forward; then the flight record ended;
Disconnected point: 44.3877430 -68.1982546;
With the record ended without any sign of abnormality, we could not verify what happened afterwards.
We truly appreciate your support for DJI, and especially applied for a 30% off coupon for aircraft without charger and remote:
________________
I've told them I do not accept this result. And that I want a new mavic and my care refresh transferred. I also spent an hour on the phone with them to no avail since the first line support isn't authorized to do anything. They also can't transfer you to their managers. What a joke. So we'll see if my response gets me a better deal.
I've also put in a purchase protection claim with my credit card since I only bought the mavic 3 weeks ago. I think that's my best bet.
___________
Thanks for your patience.
For your claimed case CASxxxxx, we have already finished the analysis, and the result is as follows:
1. The worked at GPS mode;
2. T=00-09, h=4m, pilot pushed pitch stick forward, and the aircraft flew forward; then the flight record ended;
Disconnected point: 44.3877430 -68.1982546;
With the record ended without any sign of abnormality, we could not verify what happened afterwards.
We truly appreciate your support for DJI, and especially applied for a 30% off coupon for aircraft without charger and remote:
________________
I've told them I do not accept this result. And that I want a new mavic and my care refresh transferred. I also spent an hour on the phone with them to no avail since the first line support isn't authorized to do anything. They also can't transfer you to their managers. What a joke. So we'll see if my response gets me a better deal.
I've also put in a purchase protection claim with my credit card since I only bought the mavic 3 weeks ago. I think that's my best bet.
I wonder if anyone has had a successful claim of malfunction that DJI admits and sent a new drone?
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