That's pretty pathetic video for a "professional" surveillance system. Really curious about the missing arms. I'm not knocking her story, but those businesses need to up their surveillance game. Full HD quality cameras are cheap and can be used with existing old-school coax wiring (TVI). Much higher resolutions can be achieved with IP cameras. If nothing else, they should up their frame rates. It looks like the "best" video came from cameras taking snapshots once a second. Some of it looks like they videod the playback with a phone. Sad that security didn't know how to just download the video to a flash drive. But I see this all the time.