"Gimbal and Main Controller Disconnected"

[hnwmavic]

Bought a mavic pro brand new, hasn't flown yet. Each prop motor makes its own 'beeb' noise but slightly out of sync with each other. This happens abut 10seconds after powering on the aircraft.
The RC connects and my phone displays the cameras vision but I have no control over what the drone does.

My phone displays the message "Gimbal and main controller disconnected". Can't get the drone to fly and also can't reset to factory default (tried on the assistant 2 app).

Has anyone had the same problem and can help?
Thank you.

 

[MavicCF]

Bought a mavic pro brand new, hasn't flown yet. Each prop motor makes its own 'beeb' noise but slightly out of sync with each other. This happens abut 10seconds after powering on the aircraft.
The RC connects and my phone displays the cameras vision but I have no control over what the drone does.

My phone displays the message "Gimbal and main controller disconnected". Can't get the drone to fly and also can't reset to factory default (tried on the assistant 2 app).

Has anyone had the same problem and can help?
Thank you.

@Thunderdrones might have some idea, was it in a crash? Sounds almost like some internal things might have gotten unplugged somehow.

 

[hnwmavic]

@Thunderdrones might have some idea, was it in a crash? Sounds almost like some internal things might have gotten unplugged somehow.

No, unfortunately it was fresh out of the box!

 

[hnwmavic]

My RC screen also only displays the RC's battery life, apart from that it is blank.

 

[hnwmavic]

This is what the RC displays

 

[Kilrah]

DOA, see with your seller for replacement.

 

[MavicCF]

Yeah, that definetly doesn't look normal. As Kilrah said, I would look at returning it.

 

[Former Member]

OP make sure that the RC/wifi switch is in the RC position.