I'm using fly and have the exact same issue... Just says Rc not connected to mobile device... Reinstalled the fly app... Same issue. Swapped to my wife's phone iphone xs... Same issue... Tried iphone 8 same issue... Rc doesn't recognise any connection but there is signal as mhen you plug iphone in the screen lights up in recognition of the connection
Set all permissions on the app also to allow it to do what it wants... Dji chat sent me the link to mavic mini and said that's all they can do....
I've just converted from parrot drones so not a good start after spending a lot on the
air 2... 5 days on its still grounded and seems DJI are not interested and Ray on the chat didn't know much about the
air 2