DJI Care Refresh Process from Start to Finish - MAVIC

Belizaire · Feb 26, 2017

Hey all,

I recently had to ship my Mavic off for repair and I made a quick video about the entire process.
Documenting emails, procedure and timescales.

Hopefully it may be of interest to some.

Thanks,
-Aidan

Pedro · Feb 26, 2017

Thanks for that.. I'm 12 days into a repair for the same issue (mine was lower right). On Thursday they confirmed it's being replaced under warranty but they've run out of Mavics and there will be, to quote DJI, a 2 to 4 day delay in returning one to me. If that turns out to be correct, I reckon my whole process will take about the same as yours.

Maybe let us know how you get on persuading them to extend the Care Refresh.

MrMavic · Feb 26, 2017

Belizaire said:
Hey all,

I recently had to ship my Mavic off for repair and I made a quick video about the entire process.
Documenting emails, procedure and timescales.

Hopefully it may be of interest to some.

Thanks,
-Aidan

They changed their name to DGI? When?

Belizaire · Feb 27, 2017

Pedro said:
Thanks for that.. I'm 12 days into a repair for the same issue (mine was lower right). On Thursday they confirmed it's being replaced under warranty but they've run out of Mavics and there will be, to quote DJI, a 2 to 4 day delay in returning one to me. If that turns out to be correct, I reckon my whole process will take about the same as yours.

Maybe let us know how you get on persuading them to extend the Care Refresh.

So they're letting me refund my care refresh and purchase it new under special circumstances, which means I'll get 47 days extra (time since my Mavic arrived). About ten emails back and forth though.....

Belizaire · Feb 27, 2017

MrMavic said:
They changed their name to DGI? When?

I don't understand? Did my accent sound like DGI in the video?!? Oh no!!! Ha ha

Pedro · Feb 27, 2017

Belizaire said:
So they're letting me refund my care refresh and purchase it new under special circumstances, which means I'll get 47 days extra (time since my Mavic arrived). About ten emails back and forth though.....

Wow, well done!

This might start a massive stampede of people asking the same of DJI, that'll be interesting.